Get world-class care through telehealth.
Safe, convenient access to PrEP, Hepatitis C treatment and more.
Connecting with your CARES 360 provider online is a great way to get the healthcare you need from the comfort and safety of your home. You’ll be working with the same local team you know and trust – telehealth simply allows us to come to you and provide care more efficiently.
You may still need to see your provider in person at times, but when appropriate telehealth visits can save time and make your healthcare more flexible.
HIV Care
CARES 360 offers ongoing HIV care through telehealth for established patients when appropriate. Most patients who are new to our clinic for HIV care will need an initial in-person visit before transitioning to telehealth. After that first visit, your provider and Health Navigator can help determine whether future visits can be completed virtually.
Hepatitis C Care
If you have been diagnosed with Hepatitis C, treatment can often cure the infection in 8 to 12 weeks with well-tolerated oral medication. CARES 360 can help you begin care, complete required lab work, and take advantage of home delivery when prescriptions are filled through our partner pharmacy.
HIV Prevention
PrEP is a proven option for people who want added protection from HIV. When taken as prescribed, PrEP greatly reduces the chance of getting HIV from sex or injection drug use. Our team can help you determine whether PrEP is right for you, coordinate required lab work, and arrange convenient medication delivery through our partner pharmacy.
How telehealth works
Request an appointment
Complete the telehealth appointment request form, and a CARES 360 Health Navigator will follow up with you.
Connect with a Health Navigator
Your Health Navigator will review your needs, answer questions, and help connect you with a nearby partner laboratory.
Complete your lab work
Visit one of our partner labs to complete any required testing before your provider visit.
Meet with your provider by secure video
Your provider will review your results, answer questions, and develop a care plan with you.
Receive medication and schedule follow‑up
When appropriate, prescriptions can be mailed directly to your home through our partner pharmacy, and your next follow-up visit will be scheduled.
Who is eligible for telehealth?
CARES 360 provides telehealth services to insured adults who are physically located in Tennessee at the time of their virtual visit. Whether you are covered by Medicare, Medicaid, or a private insurance plan, our team can help you understand your options and determine whether telehealth is right for your care needs.
If you do not currently have health insurance, CARES 360 can still help. We provide in-person care options and can connect you with the right services.
No health insurance coverage? Don’t worry! You can still receive in-person care from CARES 360. We’re here to help.
Call our office: 615-499-7406
What does telehealth cost?
If you have insurance, there is no additional cost for telehealth visits compared with in-person care. Most patients pay $0 for medications when using our preferred pharmacy, and prescriptions can often be mailed directly to your home for added convenience.
Your Health Navigator can help answer questions about insurance, medication delivery, and what to expect before your visit.
How to make your video visit a success.
Before your visit:
- Use a smartphone, tablet, or computer with a camera and microphone.
- Choose a quiet, private space where you will not be interrupted.
- Make sure you have a strong internet connection. Wi-Fi is recommended.
- Use Google Chrome or Safari for the best experience.
Joining your visit
- About 15 minutes before your appointment, click the secure link sent by text, email, or through the patient portal.
- Enter your name and follow the prompts to join.
- Allow access to your camera and microphone when prompted.
- If you have trouble connecting, try refreshing your browser or switching to a different device.
Note: After you sign in, you may be placed in a virtual waiting room until your provider joins. Please stay connected and keep your device nearby.
Finding a Lab Near You
CARES 360 partners with trusted laboratories, including Labcorp, Quest Diagnostics and PathGroup. Your Health Navigator will help connect you with a convenient location near you, including options in Nashville, Memphis and other Tennessee communities when available.
Before your appointment, always confirm hours, appointment requirements and any instructions directly with the lab you choose.
Ready to schedule a virtual visit with CARES 360?
Submit a telehealth appointment request, and a local Health Navigator will follow up to answer questions, coordinate lab work and connect you with care. Questions? Call 615-499-4706. No insurance? We can help you access in-person care.
